TH March is the UK’s leading jewellery trade insurance brokers, offering unique policies and tailored insurance solutions to meet their customers’ needs. In operation since 1887, they are the appointed brokers of the NAJ, CMJ and NPA. TH March wanted a way to reach their customers to drive better engagement across multiple platforms.
“We looked at a CX solution to give us better transparency, better relationship, better communication with our customers. What we liked about Oracle's approach was that they brought in Enigen right from the very start to help with our queries from a technical basis. Our reassurance throughout the project was that Enigen were always very responsive, very active, and always working on our side.”- Group CEO
Enigen and TH March worked side by side to map out a process of implementation, securing quick wins through the deployment of Oracle Eloqua and Social Cloud while identifying further achievable goals in their roadmap with applications like Oracle Engagement Cloud, working to ensure the integration of these solutions would yield positive results for the business.
Industry: IT Support & Service Solutions
Comms-care is a leading channel-only provider of IT service solutions, managing all aspects of the IT services spectrum and assisting over 1000 channel partners. As an Ingram Micro company, it is part of the global leader in technology and supply chain services. A project was set up with the Comms-care marketing team to drive GDPR compliance.
“Enigen helped us deliver a rapid Oracle Marketing Cloud implementation to enable us to drive compliance around GDPR. We had an aggressive deadline but Enigen’s depth of product knowledge and consultative upfront advice helped us build a solution that was fit for purpose, added extra business value, and was smoothly implemented ahead of schedule”- Marketing Manager
Enigen and Comms-care worked closely together to identify primary and secondary requirements, define an implementation process and plan that worked for the business, and executed the strategy to a tight target date.
Aggregate Industries are one of the largest suppliers of building materials to the construction trade in the UK market. Mainly B2B, the business has a number of different organisations within it that sell complementary products and services to the industry. A project was set up to digitise their commercial processes, drive more mobility, enable closer management across territories and drive technology adoption throughout the organisation.
“Enigen have helped us to design and implement an Oracle Sales Cloud CRM. A digital Customer Experience platform, which has delivered the business a more detailed understanding of our territories, cross and upsell opportunities, and integrated data from our JD Edwards ERP System, allowing us to optimise sales people's time and serve our customers' needs better.”- Commercial Services Partner
Enigen and Aggregate Industries worked in partnership to understand business processes through a combination of workshops, definition of back office integration approaches, technology selection and created a solution design that focused on user buy-in and customer advocacy through ‘knowing your customer better’.
Industry: Information Technology & Services Distributor
Nuvias Group is the pan-EMEA, high value distribution business, which is redefining international, specialist distribution in IT. The company has created a platform to deliver a consistent, high value, service-led and solution-rich proposition across EMEA. This allows partner and vendor communities to provide exceptional business support to customers and enables new standards of channel success.
“Enigen have partnered with Nuvias Group to digitally transform our business. They have consulted with us to design, architect and migrate our subsidiaries from a number of legacy systems in to a unified Oracle CX platform of Oracle Sales, CPQ and Marketing Clouds. This was then integrated to our back office systems using ICS. Enigen’s professional advice, guidance and depth of knowledge on the breadth of the product set has been a key factor in delivering project success across our EMEA user base, and are seen as an important partner in our future digital development.”- IT Transformation Lead
Enigen and Nuvias have worked in partnership throughout the project so far and are looking forward to the continued transformation programme.
The Prince’s Trust
The Prince’s Trust are a UK focused Charity, focused on helping improve the lives of 13 to 30-year-olds. The Trust has helped more than 825,000 young people since 1976, giving them the skills and confidence to turn their lives around.
As a result of the huge success of the charity’s programme, delivering a Digital Transformation Programme was inevitable to support the rapid change and volumes of enquiries.
“The Customer Journey is at the core of what we are trying to achieve, and Enigen came in very much to guide us, support us in the journey of really designing the core system that allows us to be more efficient and more streamlined around how we communicate with young people, but also to help some of our staff become more efficient about how they deliver consistently to the young person.”- Digital Transformation Director
Enigen, have been working with the Trust on how the ongoing young person’s journey can be supported by enhancing and developing the foundations already built, designing and implementing a core platform to remove antiquated systems and poor inconsistent data and processes.