Welcome to the first of our ‘Meet #TeamEnigen’ Interview Series! We want to give you an insight into the people that make our Consultancy what it is, and how those people demonstrate our Values;

  • Being Innovative
  • Acting with Integrity
  • Demonstrating Adaptability
  • Working Collaboratively
  • Delivering Quality

That’s why in this series, we’ll focus on Our People – some seasoned staffers, alongside new starters, to give you an understanding of who the people of Enigen really are.

Our first instalment starts with Fernando Paes. Fernando first worked for Enigen UK as a CRM Consultant focusing on the OMC Suite from November 2014 to October 2016 and after a few years away, he’s come back to the team as a Senior Consultant.

The following is an introduction to Fernando and his history, conducted by our Marketing Manager Oscar.

Name: Fernando Paes
Role: Senior Consultant
Experience: 9 Years in CX Consultancy
Products: Oracle Marketing Cloud (Responsys), Oracle Engagement Cloud, Oracle Integration Cloud

Oscar: Hi Fernando! How are you today?

Fernando: Hi Oscar, I’m feeling great thank you!

Oscar: Good to hear! So, I’ve got some questions for you today. The first is this – Can you tell me a bit about yourself?

Fernando: So, I am Fernando. I come from Spain, I have a Physics Degree and I moved to the Consultancy world in Madrid, where I had the opportunity to gather some CRM experience with INSA as a Siebel Consultant, where I worked on a project for Orange.

After that, I decided to follow my dream of working and living in London in the United Kingdom to have the experience to work abroad. It was then that I found Enigen and from my time here I had the opportunity to learn more about Oracle CX and Cloud technologies. In the 4 years I have been in the UK and the years I have been working in Spain, I have gained a good background of working on different software across many different industries.

Oscar: Excellent! So, what drew you to Enigen as an Oracle CX Consultancy?

Fernando: Well, I think I’m a good person to answer this, because as you know, I initially worked for Enigen years before, as they hired me from Spain and they were the company that enabled me to move over to the UK.

Oscar: So, it was that role which helped you follow your dreams to move to London, right?

Fernando: Exactly. I didn’t know exactly what to expect when I first worked for Enigen in 2014, but I felt very welcomed there and I loved the environment. It was a smaller company then and that was a big change for me, having recently moved from a big corporation in Spain, but I realised that a smaller company isn’t necessarily a bad thing, as I am able to be recognised for my hard work and I can chat to Alex (Enigen’s Managing Director) as I would to any other colleague.

Headshot of Fernando Paes, Senior Consultant for Enigen CX Consultancy

I initially left Enigen to try something different which I think we can all relate to. However, in my change of role I moved to a large multinational and didn’t feel I had as much of a chance to shine as an individual or work within a closely-knit team. I took a chance and was lucky that Enigen had an open opportunity for my background. It feels great to be back here, as I get along with the team and I feel that the company fits in perfectly with my expectations for the future of my career.

Oscar: So, that ties in perfectly with my next question, which is: what are you looking forward to the most?

Fernando: It’s kind of split between 2 things – it’s not only the fact that I am back in a place where I feel comfortable, but I also have the advantage of being surrounded by talented and experienced people that I can learn from.

Oscar: So you have already touched on this slightly, but what is your experience in the industry?

Fernando: Well my whole career has been within consultancy and CRM. I was working for four years in Spain, which gave me a good start into my career in terms of learning about Cloud products and CX and then I developed my knowledge further and dove into the Oracle world when I moved to the UK.

Oscar: Great! Question 5 – what do you like most about working with customer experience and Oracle applications?

Fernando: I love a technical challenge and learning how to build or fix things. Working within CX Consultancy really enables me to explore this passion of mine and to learn more about it and how to make it best fit our customers through change and customisation.

Oscar: Excellent. Now, this is the last ‘work related’ question, but why do you think customer experience is important in business in general?

Fernando: Well because communication between customers and companies are heavily relied on CX. This is because the way that CX is used is to support customers and to improve communication methods in order to provide them with a better, more informed buying experience.

Oscar: Good answer. So these questions are just to give a bit more detail about you as a person. I know this can be tricky to answer but… What three words would you use to describe yourself?

Fernando: Erm, honest, realistic and sometimes a little weird!

Oscar: I think we can all confess to being a little strange sometimes! Ok, what do you like to do in your spare time?

Fernando: Spending time with my wife, watching TV shows and also going out for nice dinners.

Oscar: Excellent. What did you have for breakfast this morning?

Fernando: Old Pancakes!

Oscar: Who says pancakes are just reserved for pancake day?

Fernando: Yes but they were healthy pancakes of course. With eggs and smoked salmon.

Oscar: Very nice. If you could only listen to one song for the rest of time, what would it be?

Fernando: Wow. One song?

Oscar: One song.

Fernando: Ah see, this is what I mean when I said I’m weird sometimes, ha. ‘Oxygen Part One’ by Jean Michel Jerre.

Oscar: Great! And finally, if you could only have one meal for the rest of your days, what would it be?

Fernando: Just one meal forever?

Oscar: Forever.

Fernando: Pasta.

Oscar: I can get on board with that! Okay, well thanks so much for your participation Fernando. Really appreciated and I really enjoyed finding out more about you.

Fernando: No worries, thank you, I enjoyed it myself. Speak to you later!

If you enjoyed this interview, stay tuned for our next one, which will be with Cristina Correndo, who is working with us in Enigen UK on a 2-month placement from Enigen Italy within People & Culture/HR. We are excited to learn more about her and we hope to hear good things about her experience in the UK so far.

If you’re interested in learning more about what we do, feel free to get in touch with us at info@enigen.co.uk or give us a call on +44 (0) 2033 280710.

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